Where can I Complain about PAL?

Philippines Airlines, commonly called PAL, is one of the best airlines in the Philippines. As it always puts the comfort of their customers on top. However, there are times when you don't get satisfied with the services provided by PAL. in such cases, you can complain about the airline to the customer services. In this article, we will tell you the process of how you can contact PAL for complain regarding booking, cancellation, refunds, baggage, etc. let's check the platforms and procedure to draft a complaint on Philippines Airlines.

Where Should I Complain About Philippines Airlines?

If you are facing some issues with your bookings at Philippines Airlines, you can contact the airline's customer services. You will get an instant response for your issue to be resolved soon. The platforms where you can complain about PAL are-

  • Via Phone Number
  • Via Email
  • Via Feedback Forms
  • Via Mailing address

These are where you can reach customer support and process a complaint. If you don't know the process of drafting a complaint to Philippines Airlines, you can check the segment below.

How to Complain About Philippines Airlines Using Different Methods?

The process of sending a complaint to Philippines Airlines is very simple. You can use the Philippines Airlines complain number to send the complaint instantly. Follow the instructions below to know the complete process.

  • Open the Philippines Airlines official website first.
  • Go to the Contact Us page to see the numbers.
  • From the different options available, choose the relevant one for your issue.
  • Dial the number and talk with the customer representative about the issue on PAL.

Via Email: If you want to attach some documents as proof for your complaint, email is the best lotion. You will find different email ids on the Contact page of the Philippines Airlines. You can copy the email address and start typing our email. Keep in mind to add your contact details and flight information to get a response from the customer representative of Philippines Airlines.

Via Feedback Form: You can use the Customer Feedback option from the contact page of PAL. Once you click on the button, you will see a form on your screen. You need to fill the form with accurate details and describe your issue in the given box. At last, hit the Submit button to get a reply from Philippines Airlines customer support.

Via Mailing Address: The airline provides you a facility to send a letter to the customer support offices. You can copy the mailing address and write a letter including your flight details, issue and send the letter to complain PAL. The verification will start as the support offices will receive your complaint letter.

Other Ways to Complain Philippines Airlines

You can send your complaint using any of the above platforms of Philippines Airlines. You have the facility to draft a complaint on the phone call, email, feedback forms, and mailing address. Other than that, you can also use social media platforms to send a message complaining about the services at PAL. The social media platform includes-

  • Facebook
  • Twitter
  • Instagram

How Much Time Does PAL Usually Take to Respond to a Complaint?

Once you send a complaint to the airline, the PALS Team analyses the issue on your behalf. After that, they investigate the issue, and if the claim is valid, they find a suitable solution. The complete process usually takes about 2-3 days, and you get a satisfactory response within five days after raising a complaint to PAL.

We hope that now you know how to raise a complaint on Philippines Airlines. If you have any other queries, you can call the customer service of PAL. If you want to attach documents to authenticate your complaint, it's best to use the Philippines Airlines complain email address. It will help in a fast verification, and you can claim compensation.

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