How Do I Get in Touch with Japan Airlines?

Japan Airlines is known by the popular name which is called as JAL; this airline is known to be the international airline and Japan's flag carrier and is the second largest airline in the world; to get in touch with Japan Airlines, you will be able to quickly get your booking or any issue resolved with their help. It is headquartered in Shinagawa, Tokyo. The main hubs of this airline are known to be Tokyo-Haneda and Tokyo-Narita, as well as Osaka's Kansai International airport and Itami Airport. Moreover, the fleet size of JAL is 150 plus and the destinations covered are 100 plus, and you can book your tickets with the help of the online page of the website, and in case you need to retrieve a boarding pass, contact customer service experts for help.

How to Get in Touch with Japan Airlines Through Phone?

Suppose you need to get help directly from a JAL customer service expert. In that case, calling is the only best service known today because it connects the customer instantly with a representative. So, to get Japan Airlines phone numberyou must visit the official website, and therein you have a contact us page with various methods to reach the expert.

  1. You can simply use (1-800-525-3663) from the phone section, and then an airline representative will instantly assist you.
  2. Now, dial this number from your phone and then listen to the IVR commands as listed here;
    • Press 1 to select the language as per your preference. 
    • Press 2 to check Japan Airlines flight status.
    • Press 3 for flight cancellation and refund policies 
    • Press 4 to learn about baggage. 
    • Press 5 to check your account miles status. 
    • Press 6 for the refund process online 
    • Press 9 to speak with a customer service live person at JAL.
    • Press * to go back to the previous menu.

Japan Airlines Customer Service | Contact Us

Suppose you want to connect with Japan airlines from other places. In that case, you must use the given here Japan Airlines phone number because there are different contact numbers for this airline from other destinations, and you read them at your convenience.


  • Japanese: 1-800-103-6455, Timings: Daily-5:30-15:30
  • English: 1-800-102-4135, Timings: Daily 05:30 to 18:00 (Saturday/Sunday closes at 15:30)

Sri Lanka

  • Japanese: +81-6-7633-4129, timings are 05:30 to 15:30
  • English: +852-39191688, timing for office hours is 05:30 to 15:30

Passengers can also use direct phone numbers provided by Japan Airlines (JAL). They can easily get the solution for the particular query by dialing the specific number provided by the airline. Some of the direct phone numbers of Japan Airlines are as follow:

  • Dial 0570-025-121 for reservation in English
  • Dial 0120-747-222 to check your flight status
  • Dial 0120-25-0001 to apply for any special assistance (7:00 AM to 8:00 PM)
  • Dial 0570-025-818 to join the family club of Japan airlines (7:30 AM to 5:30 PM)
  • Dial 0120-747-907 for queries related to Japan airlines credit card (9:00 AM to 5:30 AM)
  • Dial 0120-52-1600 for queries related to Japan airlines gift card (9:30 AM to 12:00 PM)

Thus, with the help of the above-given details, you can quite possibly get in touch with Japan Airlines without any issue, and once you contact a live person at JAL, you will be able to discuss your queries and get rid of your problems. In addition, your call with a representative will get recorded for security purposes, and you will get solutions from them as per your issue only, and you can get other important information too.

Other Ways to Get in Touch with Japan Airlines Customer Service

There are more methods that you can use to reach the representative than Japan Airlines phone numberso to know about such different mediums, you have to look into this below section, and you will learn about them and get accurate help.

Get Answers Via Chat Services: Suppose that you are not able to contact the help of using a phone number service; then, other than this option to contact Japan Airlines, will be a chat box because this is the service that has no time bond and you can take immediate help from the virtual assistant.

  • First, visit Japan airline's official website by the preferred search engine. 
  • Scroll down the website home screen 
  • Now, from the support section, hit the contact us option.
  • Next, on the contact page, you will get a chat icon on the bottom right side. 
  • Tap over the option, and here you have the opportunity to share your questions. 
  • Furthermore, select the pre-entered questions and you will get answers for them. 
  • In the end, you also get the option to type in your question in empty space and click the send button, and you get immediate answers.

Use JAL Social Media Networks: You even get the option to send a request via social media platforms like Instagram, Facebook, and Twitter as these are modes well established to get in touch with Japan Airlinesand adding to this, such platforms are quite fast and approachable for the customers to retrieve immediate help directly from the executive.

Send Query Via Contact Form: Another best method by which your customer service request can be made will be when you put up your question within the contact form that is available at the official JAL site. Wherein you have to mention your contact details with your query description, and within 24 hours, you will get help.

Henceforth, if you are still unable to get in touch with the expert of JAL airline to get your answers, then, in that case, you drop mail where you can easily describe your issues and attach files, and the official email id you will get in contact us section of JAL airline, and you will get revert within 24 to 48 hours from the customer service team.

call-gif +1-802-618-8008