Can I Get a Refund on My Porter Flight?
The answer to your question is “Yes”. You can easily get a refund on your Porter flight without any problem. Porter Airlines provides a variety of services to its customers. With the services offered by Porter, you can quickly contact customer support and get their help. Whether it is a refund, cancellation or any other issue, Porter Airlines customer service always provide the best solution for your query.
When you cancel a flight with Porter Airlines, you can request a refund on various platforms. The airline offers you three options to get the refund: an online platform, filling out a form, or calling customer support. Below are some essential points you should know to get a refund from Porter Airlines.
How Do I Get a Refund on My Porter Flight?
To get the refund, you must cancel the booking first. After that, you can follow any of the following methods to get a refund:
By Using Online Website:
- Open the Manage booking page of Porter Airlines.
- Enter your booking code and surname to find the ticket.
- Cancel the booking you want to refund.
- Follow the on-screen instructions to initiate the refund.
By Calling Customer Support:
You can reach customer service to get a refund from Porter Airlines. All the contact information is available on the Help page of the airline. Choose a method to contact a representative and request your money. You can directly call them as well to ask for your money.
By Filling a Form:
- The airline has a Refund form available on its contact page.
- Click on the link and fill the form with accurate information.
- Add proof of the reason you canceled the flight.
- Submit the form to get a reply from the airline.
Porter Airlines Refund Policy
If a passenger desires to get a refund from Porter Airlines, you must know the basic refund policies of the Porter airlines. But before requesting the refund, make sure that you have canceled your existing booking. The airline only allows refunds on canceled flights with these policies:
- If a passenger cancels the booking within 24 hours of reservation, they get a full refund irrespective of their ticket type.
- There must be 168 hours or a 7-day gap within the booking departure date to avail of the 24 hours policy.
- If the passengers want a refund after the risk-free period, they need to pay a refund fee of around 30-50%.
- In cases of non-refundable bookings, they need to provide proof for canceling the flight in some emergency.
As per Porter Airlines refund policy, the refund request is only allowed from the source platform of the airline and in the same payment mode. If someone has made the booking while waiting for a travel agency, they need to contact the agents for refunds.
How Long Does It Take to Get a Refund from Porter Airlines?
The airline initiates the refund process as soon as the representatives verify the request. After that, it may take 7-10 business days to credit the refund to your account. Also, as per the Porter Airlines refund policy, the time of refund depends on the payment mode you used while booking the ticket. Here are some facts that affect your refund time-
- If you choose a credit card to pay for the ticket, refunds are quickly credited to your account within seven days.
- If you have selected other payment methods, it takes 20 business days to get the money.
- If you select a travel voucher instead of the original form of payment, the voucher is credited to your account within three days.
How Do I Contact Porter Airlines for a Refund?
If you want to communicate with the customer for a refund, follow the steps below:
- Click on the Help and Contact option on the homepage of Porter Airlines.
- After that, scroll down a bit to see the contact number.
- Dial the phone number to hear the IVR
- Press 3 on the dial pad to connect with a representative for a refund.
- Wait a while till the system directs your call to a live person.
Once you talk with a representative on-call, request your money, providing the reasons. The representative verifies your request per Porter Airlines refund policy and initiates the refund after that. But before that, ensure to cancel the booking using official methods via the booking source.
How Do I Cancel a Porter Trip?
Canceling a trip with Porter Airlines is simple. You must land on the airline's official website and look for the Manage Booking option. Now follow the steps below:
- Type the booking code and last name of the traveler.
- Click on the Find My Flight option to see the current bookings.
- Choose the flight you wish to cancel and choose the Modify option.
- Scroll down and click on Cancel Booking from the next page.
- Follow the on-screen procedure and confirm the cancellation.
Hopefully, you got all the answers to get your money back from the airline. If you find yourself stuck at any point, don't hesitate to contact the airline's customer support. The live representatives can help you get a refund from Porter Airlines and provide you guidance with policies as well. Moreover, you can take updates about the flight deals to book a trip next time.